What is the role of a support assistant?
A support assistant is there to help you ensure seamless customer experiences and resolve technical challenges. They are skilled in a range of tasks, from handling customer queries and offering technical solutions to managing tickets and updating knowledge bases. What’s more, you will enjoy the benefits of having such skills on your team at a fraction of the cost of hiring a full-time, in-house support specialist.
This allows you to optimize your resources and focus on what you do best: growing your business.