E-commerce assistants

Elevate your online store with a dedicated e-commerce assistant

What is the role of an e-commerce assistant?

An e-commerce assistant is there to help you manage and optimize your online storefront. They carry out a wide range of tasks, from product listing management and customer service support to order processing and website maintenance. And, they can do such tasks and more at a fraction of the cost of hiring a full-time, in-house ecommerce manager.

This creates a significant opportunity for you to better allocate your resources and focus on growing your business.

What our e-commerce assistants can help you with:

Product management

Uploading new products to the website
Writing or editing product descriptions
Managing product images, ensuring they are of high quality
Setting and updating prices
Managing product variants like size, color, etc.
Monitoring inventory levels

Order processing

Overseeing order fulfillment and ensuring timely delivery
Managing returns and exchanges
Handling customer inquiries related to orders

Customer service

Answering customer emails or chat inquiries
Assisting customers with issues related to products, deliveries, or payments
Collecting and analyzing customer feedback

Marketing assistance

Assisting with email marketing campaigns
Managing or posting on social media platforms
Assisting with pay-per-click (PPC) advertising or search engine optimization (SEO)
Updating website banners or promotional materials

Data entry and management

Keeping databases updated, whether it’s customer data, product data, or order data
Analyzing sales data to report trends, bestsellers, or areas of improvement

Website maintenance

Ensuring all website content is up to date
Checking for broken links or website errors
Assisting with basic website design or layout adjustments

Supplier and inventory management

Liaising with suppliers or manufacturers
Placing orders with suppliers
Monitoring and updating inventory levels

Research

Monitoring competitors for pricing, product offerings, and marketing tactics
Researching new product opportunities or market trends

Review management

Monitoring and responding to product reviews
Encouraging satisfied customers to leave positive reviews

Financial tasks

Assisting with bookkeeping or invoicing
Monitoring and managing expenses related to e-commerce operations

Technical support

Assisting with website technical issues
Coordinating with website hosting or platform providers for technical matters

Content creation

Assisting in creating blog posts or content related to products
Creating or sourcing graphics for promotions

Discover the step-by-step hiring process for
e-commerce assistants and unlock the potential of your business

How it works

Our e-commerce assistants work with:

Unlock Epiic

Choose an e-commerce assistant that fits your specific needs like a glove.
If you’re looking for an assistant with specialized knowledge, we can discuss your unique requests
on our demo call and ensure we find your ideal match.

Book a free consultation See pricing